Privacy Policy

Last Updated: June 2026

At Ludo Pro, we prioritize the privacy of our players. This Privacy Policy document outlines the types of information we collect and how we use it to provide a secure gaming experience.

1. Information We Collect

When you use Ludo Pro, we collect certain information to manage your account and ensure fair play:

Profile Information: Through Google OAuth, we receive your full name, email address, and profile picture.
Location Data: We use your IP address to detect your country and set the appropriate local currency and timezone.
Financial Records: We store records of your deposits, withdrawals, and internal game transactions. (Note: We do not store your raw bank/card details; these are handled by secure payment gateways like Winypay, Rupayex, or OxaPay).
Support Logs: We store chat messages exchanged with our AI and Admin support to assist you better.

2. How We Use Your Information

Your data is used to:
- Process instant deposits and withdrawals.
- Manage tournament entries and calculate winnings.
- Provide personalized customer support via AI and live agents.
- Ensure security and prevent fraudulent activities.

3. Cookies and Tracking

We use essential cookies to keep you logged in and to remember your theme preferences (Dark/Light mode). These cookies are necessary for the website to function correctly and provide a smooth user experience.

4. Data Security

We implement strict security measures to protect your personal information. Your account is protected by your Google login, and all sensitive database transactions are encrypted. We never sell or share your personal data with third-party marketing companies.

5. Third-Party Services

Our platform integrates with several trusted third-party services:

Google: For secure authentication.
OxaPay/Winypay/Rupayex: To process payments securely.
Groq/Google AI: To power our intelligent support chat.

6. Your Rights

You have the right to request access to the data we hold about you or request the deletion of your account. If you wish to delete your account and all associated data, please contact our support team through the Live Support section.

7. Policy Changes

We may update our Privacy Policy from time to time. We will notify users of any significant changes by posting the new policy on this page.

If you have any questions about this policy, feel free to contact us via Live Chat.